Return policy

Return policy

Validity: January 1, 2023
Tequila Mil Imperios S. A de C. V, with address at Avenida Inglaterra 3504, colonia Vallarta San Jorge, with postal code 44690 in the city of Guadalajara, Jalisco, Mexico, welcomes you to www.tequilamilimperios.com and all our platforms. On our official Casa Imperios and Tequila Mil Imperios portal, we value the satisfaction of our customers and strive to provide products of the highest quality. However, we understand that situations may arise where you wish to return a product. Below we detail our return policy to provide you with a transparent and hassle-free shopping experience.

1. Return Conditions
A. Damaged or Defective Products: If you receive a damaged or defective product, please contact us and send us evidence of the fact within 7 days of receiving your order to request a return. In the event that your request meets the requirements we can provide:
A full refund of the product, including shipping costs.
A replacement of the product, including shipping costs.

B. Change of Mind: If you change your mind about a product and wish to return it in its original, unopened condition, you can do so within 14 days of receiving your order. In this case, you will be responsible for the shipping costs of the product, and we will subsequently issue a refund of the full cost of the product once we receive it in the correct condition.

2. Return Process
To request a refund, please follow these steps:
A. Please contact our customer service team at contacto@tequilamilimperios.com within 7 days if it is a damaged or defective product and 14 days if you changed your mind about your purchase.
B. In both cases provide the following information:
Order number.
Reason for return.
Photographs (in case of damaged or defective products).
C. Our team will review your request within 3 business days and provide you with detailed instructions to complete the return.
D. Refunds must be reflected in your bank account within a period of no more than 30 business days.

3. Restrictions
A. Returns of opened or partially consumed products will not be accepted due to safety and hygiene reasons.
B. Original shipping charges are non-refundable unless the return is a result of an error on the part of Tequila Mil Imperios.

4. Processing Time
We will process your request within 3 business days after receiving notification of your need for a return due to damaged or defective products or due to a change of mind.

5. Contact
If you have any questions or need additional assistance, please do not hesitate to contact us at contacto@tequilamilimperios.com or at +52 3312255253 and at the following address: Avenida Inglaterra 3504, colonia Vallarta San Jorge, with postal code 44690 in the city of Guadalajara, Jalisco, Mexico. Tequila Mil Imperios is committed to providing excellent customer service and ensuring your satisfaction with every purchase. We appreciate your trust in us and hope you enjoy our high quality products.